'Introduction to Duty of Care in Health Essay\r'

'1.1 Duty of make out is your responsibilities and legal obligations of an single or organisation. We must adhere to a standard of reason able care in our lock role.\r\n1.2 The traffic of care affects my work role as it is a indispensability that I am aware of the policies and procedures in place in spite of appearance my department and in the Trust as a whole. It is of import that I participate in habitue training events to ensure my knowledge of these policies and procedures is pertinent and up-to-date. This includes manual handling, fire safety, safeguarding, clinical skills, transmission system prevention and information g everywherenance.\r\n2.1 Dilemmas that could arise in the midst of the duty of care and an individual’s rights in my role are if a patient were to divulge information of abuse, I would demand a duty to limiting this information on to relevant supply extremitys even if the patient told me in confidence. If a member of staff was doing somethi ng that could compromise the care of a patient, it would be my duty to herald such behaviour to management. Also, if I was asked to do something that I was not competent at doing or using a put up of equipment in an unsafe way, it would be my duty and my individual right to refuse as it could result in harm to a patient, myself or colleague.\r\n2.2 I would be able to get additional support and advice rough how to answer such dilemmas by talk of the town to my caper manager. If the dilemma involved a colleague and I thought there could be negative attitudes against me, there is a whistleblowing policy in place. If the dilemma was concerning safeguarding, I could talk to the safeguarding team about my concerns. I could also use InSite to look at policies and procedures and I could speak to senior members of staff.\r\n make more(prenominal):explain what it means to have a duty of care in own work role nvq\r\n3.1 If soul is make a complaint to you or has asked to speak to some one about making a complaint, it is important to stay calm, be polite and listen to them, there may be a way of firmness the issue without making a established complaint. Do not be puckish or sarcastic, don’t name policies or lose your temper.\r\n3.2 The main points of concur procedure for handling complaints are: • learn carefully and show empathy. •Confirm and retain the detail of the complaint. Record the complaint officially using the verbal complaint go in and ensure a copy is passed on to your line manager and the complaints office. •Be bouncing to confidentiality issues †seek consent as necessary. • invariably offer an apology †this is not bridal of liability. •Confirm what you will be doing to resolve the complaint. If the complaint will be more appropriately managed by another member of staff, explain this to the complainant and ‘hand over’ to the appropriate staff member. •Agree the timeframes wit hin which you will be reporting patronize to the complainant †Within the target of 48hrs. •respond to the complainant within the agreed timescale.\r\n• doom clearly the detail of any doing that will be taken as a result of the complaint. •Should the complainant beg a written response, ensure your line manager is aware and response action, as appropriate agreed with the complaints office. •Facilitate death penalty of any agreed action.\r\n'